Shipping policy
At San Rocco Italia, we ship to customers around the world every day. Shipping availability, rates and delivery times vary according to the destination and the products in your order.
The shipping options and final shipping charge available for your order will always be displayed at checkout before payment.
If your country is not available at checkout, please contact us at support@sanroccoitalia.com and we will do our best to accommodate your request where possible.
Shipping rates
We offer free standard shipping on most orders of €50 or more to Europe and Canada, with equivalent local-currency thresholds applying to certain other destinations as shown below.
For most eligible orders below €50, standard shipping and handling is €8.
Certain products have their own shipping rates. This includes leather goods in destinations where special rates apply and other products specifically identified on their product pages.
Products shipped separately
Some products are shipped separately from other items in our collection. Where this is stated on the product page:
- a separate shipping charge may apply;
- the applicable rate will be displayed at checkout; and
- the value of that item is not included when calculating the free-shipping threshold for other items in the order.
If an order contains products dispatched separately, it may arrive in more than one shipment and separate shipping charges may apply.
Leather goods shipping rates
The following rates apply to our leather products where applicable.
Estimated delivery times are calculated from the date of shipment and refer to business days, not calendar days. They are estimates only and may vary due to customs clearance, carrier delays or other circumstances beyond our control.
| Destination | Order value / weight | Estimated transit time | Shipping cost |
|---|---|---|---|
| Europe & Canada* | Under €50 | Generally 2–5 days within Europe; 3–6 days outside Europe | €8 |
| €50 and above | Generally 2–5 days within Europe; 3–6 days outside Europe | Free | |
| Express, all orders | Approx. 1–3 days | €20 | |
| Madeira & Azores, Portugal | All orders | 1–5 days | €40 |
| Kosovo | All orders | 5–10 days | €15 |
| United Kingdom | Under £50 | 5–10 days | £15 |
| £50 and above | 5–10 days | Free | |
| United States | Under $200 | 5–8 days | $39.95 USD |
| $200–$299.99 | 5–8 days | $19.95 USD | |
| $300 and above | 5–8 days | Free | |
| Australia | Under A$299 | 5–10 days | A$19.95 |
| A$299 and above | 5–10 days | Free | |
| Malaysia, New Zealand, Singapore, Thailand, Vietnam & Sri Lanka | 0–1.8 kg | 5–10 days | €20 |
| 1.9–4.4 kg | 5–10 days | €25 | |
| 4.5–9.9 kg | 5–10 days | €50 | |
| 10–12.9 kg | 5–10 days | €100 | |
| 13 kg and above | 5–10 days | €130 | |
| Japan, South Korea, Taiwan & Hong Kong | All orders | 5–10 days | €45 |
| South Africa | 0–1.9 kg | 5–10 days | €35 |
| 2 kg | 5–10 days | €53 | |
| 2.1–3.9 kg | 5–10 days | €76 | |
| 4–5.9 kg | 5–10 days | €120 | |
| 6–7 kg | 5–10 days | €150 | |
| Brazil, Chile, Jamaica & Haiti | All orders | 5–10 days | €50 |
| Curaçao, Albania, Georgia, Guadeloupe, Martinique, Puerto Rico, Mexico, Tunisia, Egypt & Pakistan | All orders | 5–10 days | €30 |
| India, Philippines & Kazakhstan | All orders | 5–10 days | €25 |
| Jersey, Guernsey & Isle of Man | Under €100 | 5–10 days | €25 |
| €100 and above | 5–10 days | Free | |
| Saudi Arabia, United Arab Emirates, Kuwait, Oman, Qatar, Bahrain & Lebanon | 0–1.4 kg | 5–10 days | €35 |
| 1.5–2.4 kg | 5–10 days | €50 | |
| 2.5–2.9 kg | 5–10 days | €75 | |
| 3–3.9 kg | 5–10 days | €100 | |
| 4–4.9 kg | 5–10 days | €125 | |
| 5–6 kg | 5–10 days | €160 | |
| Malta | Under €100 | 2–6 days | €10 |
| €100 and above | 2–6 days | Free | |
| Other available destinations | Varies | Varies | Calculated at checkout |
*The Europe & Canada shipping group includes:
Åland Islands, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Vatican City, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Türkiye and Canada.
In all cases, the shipping options and applicable rate for your particular order will be displayed at checkout.
Where orders are shipped from
Our products are sourced from Europe, primarily from Italy.
Because products may be dispatched from different warehouses or suppliers, processing and delivery times vary according to the item.
All Tuscany Leather products are shipped from Italy by express courier, such as FedEx, DHL or UPS.
Processing and delivery times
The total time required to receive an order consists of two parts:
Processing time: Order verification, tailoring where applicable, quality checks and packaging. Processing normally takes approximately 2–4 business days.
Shipping time: The time between dispatch from the warehouse and delivery to the destination.
International delivery normally takes approximately 10–15 business days, although actual delivery times vary according to the destination, product and carrier.
As a general guide, once an order has been processed and dispatched:
- delivery to the United States normally takes approximately 7–14 business days;
- delivery within Europe normally takes approximately 5–10 business days; and
- other international destinations normally take approximately 10–15 business days.
Where a more specific delivery estimate is shown for a particular shipping service, product or destination, that estimate applies.
Delivery estimates are not guaranteed. Customs clearance, public holidays, weather, carrier disruption and other circumstances beyond our control may occasionally cause delays.
Pre-orders
If your order contains a pre-order item, the entire order will be held until the pre-ordered item becomes available.
If you would like an in-stock item to be dispatched immediately, please place a separate order for that item. An in-stock item ordered together with a pre-order item will be held and dispatched with the pre-order item.
Waiting times vary from item to item. The estimated waiting time is usually approximately 30–60 working days from the date the item is published.
Once the pre-ordered item is available in our warehouse, your order will normally be dispatched within two days.
Please contact support@sanroccoitalia.com if you would like information about the expected availability date of a specific pre-order item.
Customs, duties and taxes
International orders may be subject to customs clearance. Customs procedures can occasionally cause delays beyond our control.
United States
For orders shipped to the United States, duties and taxes are included on all leather bags.
Other products shipped to the United States may be subject to additional customs duties, import taxes or other charges upon arrival. Where applicable, these charges are the responsibility of the recipient.
Other international destinations
Unless expressly stated otherwise on the product page or at checkout, San Rocco Italia is not responsible for customs charges, import duties, sales taxes, VAT or other fees imposed by customs or tax authorities in the destination country.
These charges are the responsibility of the customer and must be paid by the parcel recipient.
Any customs duties, taxes or fees paid to customs authorities are non-refundable.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
San Rocco Italia is not responsible for orders that cannot be delivered or are lost because an incorrect or incomplete address was supplied by the customer. This includes, but is not limited to, an incorrect house or apartment number, street name, postcode or other incomplete address information.
If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee that an address can be changed once the order has been shipped.
If there is a delivery problem after dispatch, please contact the carrier directly using your full name and tracking number to arrange delivery or collection.
Unclaimed, refused or returned-to-sender parcels
San Rocco Italia is not responsible for unclaimed or refused orders.
If a parcel is returned to San Rocco Italia because:
- the customer provided an incorrect or incomplete address;
- the parcel was not claimed or collected; or
- the recipient refused delivery,
the customer is responsible for any return-to-sender or holding charges imposed by the carrier, where applicable, and for the cost of re-shipping the order.
If the customer prefers to cancel the order rather than have it re-shipped, the cancellation request must be made in writing.
Where San Rocco Italia has been charged a carrier return-to-sender or holding fee, the actual fee charged to us may be deducted from any refund or store credit for which the order is otherwise eligible under our Returns & Refunds Policy.
Customs duties, taxes and other fees charged by customs authorities are non-refundable.
Where an unclaimed or refused parcel cannot reasonably be returned to San Rocco Italia and the carrier offers destruction or abandonment of the shipment, San Rocco Italia may authorise the parcel to be destroyed. In this situation, the customer will not receive a refund for the order.
Orders marked as delivered but not received
If your tracking information shows that your parcel has been delivered but you cannot locate it, please contact us as soon as possible.
We will assist you in opening or pursuing a claim with the carrier. A request for our assistance must be made within 7 business days of the parcel being marked as delivered.
Filing a claim does not guarantee that a replacement, refund or store credit will be provided. Any resolution will depend on the findings of the carrier's investigation.
Carrier claim procedures and investigation times vary by carrier, service and destination and are subject to change.
If the carrier confirms that the parcel was correctly delivered, San Rocco Italia does not accept responsibility for a parcel that is subsequently lost, missing or stolen. We do not issue refunds or store credit for parcels whose delivery has been confirmed by the carrier.
Questions about shipping
If your destination is not listed, you require a shipping quote, or you have any other questions about shipping or delivery, please contact us at:
